Shipping & Returns

Shipping Policy

Processing Time
All orders are processed within 1–3 business days before shipping. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
Delivery times vary depending on the product and your location:

Standard items: 7–15 business days
Select items (US-stocked inventory): 2–8 business days

Estimated delivery windows are shown on each product page and at checkout.

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take up to 3 business days to update after shipment. You can check your order status anytime via our live chat or your account.

Delays
While we work hard to meet estimated delivery times, occasional delays may occur due to high order volume, holidays, weather, or customs processing. We appreciate your patience and will keep you updated if any significant delay affects your order.

Customs & Import Fees
Most orders do not incur additional charges. In rare cases, your local customs office may apply import duties or fees depending on your region — these are set by local authorities and outside of our control.

Questions?
If your order hasn't arrived within the estimated window, reach out via our live chat and we'll look into it right away.

Return & Exchange Policy

Due to the nature of our fulfillment process, we are unable to accept returns for change of mind or buyer's remorse.

However, your satisfaction matters to us. If your item arrives:

Damaged
Defective
Incorrect (wrong item received)

please contact us within 7 days of delivery with your order number and a photo of the item. We will provide a free replacement or a full refund — no return shipping required.

Orders that do not arrive within the estimated delivery window are also eligible for a refund or reshipment.

To start a claim, send a message to our live chat and allow up to 24 hours for a response.